1. Launch a Terminal
2. Type in: sudo apt-get update
   (this will ping all the upgrade mirrors to determine if they are live and what upgrade packages are available)
3. Once completed – type in: sudo apt-get dist-upgrade (this will start pooling down the various packages to do a distribution upgrade. Keep in mind – apt-get update will just do an update within the same distribution).

Note: Ubuntu now has an Update Manager that is available by launching the Unity search function and typing in – Update Manager. This is a GUI method of upgrading. I have had failure with this method personally so recommend using the command line for distribution upgrades for more visibility.

1. Click Start
2. Select All Programs
3. Select Immidio Flex+
4. Select Flex+ Self-Support
5. Now for example –you are having outlook issues – select Microsoft Outlook 2010
6. Click Reset (to reset Outlook 2010 back to Factory Defaults – or Restore to restore from backup. You can restore a Flex+ backup for the last 2 weeks.

1. Open Lync 2013
2. Click Options
3. Change Logging in Lync to: Full
4. Check – Also turn on Windows Event Logging for Lync to collect troubleshooting info
5. Click Ok

1. In order to fix this – you need to close all Internet Explorer windows.
2. Open Credential Manager (start type in: Credential Manager)
3. Under Windows Credentials – select & remove all associated Username & Passwords
4. Once removed log the user out and get the user to login again.
5. They should now be able to access the Intranet & Internet.

Note: I have come across this when the users – password has reached expiry so when attempting to login again the user is usually asked to reset his or her password.

Note: Also make sure the proxy details in Internet Explorer are set correctly for your environment.

Note: Also – Windows 8 compatible.

1. Click on Start
2. Right click Computer
3. Select Properties.
4. Click Advanced System Settings.
5. Under – User Profiles select Settings
6. Choose the profile you would like to Delete
7. Select Delete