Skip to main content

Remote assist Xenapp users

· 2 min read

Due to inconsistencies in Microsoft’s remote assistance and dual monitor technologies – there is an incompatibility between Server 2008 R2 and some Windows client operating systems – not allowing you to use Citrix tools to shadow and control XenApp sessions – follow the quick guide below to remote assist Xenapp users.

 

A way around this is to – publish Remote Assistance for Helpdesk and System administrator access.

 

Configure Remote Assistance in XenApp​

  1. Lal Mohan (http://lalmohan.co.nz/2013/07/02/configure-windows-remote-assistance-in-citrix-xenapp-6-5-for-multi-monitor-shadowing/ ) has written a great blog post on setting this up – just follow the guide to configure Remote Assistance in the XenApp environment.

Using Remote Assistance & Citrix AppCenter to Remote Assist users​

  1. Log into the Citrix Application Portal
  2. Launch Citrix AppCenter
  3. Select XenAppFarm
  4. Click the Users tab
  5. Find the user you want to connect to and check the Server they are on.
  6. Go back to the Application Portal and click the Remote Assistance application
  7. In the Type a computer name or IP address  – type in the Server name the user is connected to and press Next
  8. Select the name of the user you want to connect to and select Next to start the Remote Assistance.

Unable to Remote Desktop into Computer

· One min read

There can be various reasons why people are unable to Remote Desktop into a Computer – one of the reasons could be they are not in the Remote Desktop users group on the local machine or the necessary services – for Remote Desktop connectivity aren’t enabled. Follow the guide below to make sure the services are fully enabled and up and running you can test one at a time.

  1. Open Run
  2. Type in: services.msc
  3. Click Action
  4. Click Connect to another computer
  5. Type in the hostname of the PC you are connecting to and press Enter to connect
  6. In the Services list navigate to the following and make sure they are started by double clicking to open the Services Property box –changing the Start-up type to Automatic and select Start:
•    Remote Access Auto Connection Manager
•    Remote Access Connection Manager

•    Routing and Remote Access

7. Once those have been changed navigate to the: Windows Firewall/Internet Connection Sharing (ICS) service and change Start-up type to: Disabled and stop the service.

Windows cannot connect to the domain

· One min read
  1. Open Active Directory Users & Computers
  2. Right click Computers
  3. Search for the computer name you would like to remove and right click and select Reset
  4. Now on the computer **logon **using a local computer account.
  5. Right click Computer/My Computer
  6. Select Properties
  7. Click Computer Name tab and select Change
  8. Click on Member of – and change from Domain to Workgroup and click Ok
  9. Windows will prompt you to restart your Computer – select Restart later
  10. Select Domain and enter in the domain name you wish to reconnect to and click Ok
  11. Enter in your domain credentials to add the workstation back to the domain and click Ok to restart the computer.

Note: The benefit of doing the Reset in Active Directory first – allows you to maintain the computer groups and security identifier without loosing it.

You can also use the following Powershell command on the local PC to restore the secure channel to the domain: Test-ComputerSecureChannel -Repair

Reset Nokia Windows phone to factory settings

· One min read

As part of my role at work – we continuously swap the company’s mobile phone – a Nokia windows phone so being able to reset Nokia windows phone to factory settings is quite useful as we store our contacts on the SIM card so restoring the phone back to factory settings before handing them on is a useful occurrence.

Warning: This erases all personal content on your phone and restores the factory settings._

_Make sure the charger is disconnected, and switch your phone off.

  1. Press and hold the volume down key, and connect the charger. The screen will show an exclamation mark (!).
  2. Press the keys in the following order: volume up, volume down, power, and volume down. Your phone resets, and boots up. This may take several minutes.

Lync Server Control Panel is blank

· One min read

The Lync Server Control panel is used to control most Lync user policies and settings so when the Lync Server control is blank – it causes an issue with maintaining and configuring the Lync server.

  1. The Lync Server control panel relies on the Silverlight dependency in order to display properly – if your Lync Server Control Panel is blank – install Silverlight and restart the control panel.