Having problems opening Word? This usually occurs when the template that it uses to generate a new fresh page is corrupted. Follow the instructions below to fix:
- Open My Documents
- Up the top, select Tools
- Select Folder Options
- Select View
- Enable Hidden Files/folders
- Press Ok
- Close My Documents
- Click Start
- Click Search
- In the search field type: normal.dot
- Delete the Normal.dot file that appears in the search result.
- Open Word
The file might also be located in the folders below, and is also safe to delete.
C:/Documents and Settings/%user%/Application Data/Microsoft/Templates
C:/Program Files/Microsoft Office/Templates