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luke.geek.nz


An IT Engineer with a love for all things IT including (but not limited to), Microsoft Azure, Automation and Service Management!


Howto Fix Word not opening

Having problems opening Word? This usually occurs when the template that it uses to generate a new fresh page is corrupted. Follow the instructions below to fix:

  1. Open My Documents
  2. Up the top, select Tools
  3. Select Folder Options
  4. Select View
  5. Enable Hidden Files/folders
  6. Press Ok
  7. Close My Documents
  8. Click Start
  9. Click Search
  10. In the search field type: normal.dot
  11. Delete the Normal.dot file that appears in the search result.
  12. Open Word

The file might also be located in the folders below, and is also safe to delete.

C:/Documents and Settings/%user%/Application Data/Microsoft/Templates

C:/Program Files/Microsoft Office/Templates

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