142 posts tagged with "Misc"

ITIL (Information Technology Infrastructure Library) and IT (Information Technology) in general is filled with lots of abbreviations which sometimes get ahead of you – I have combined a useful list of ITIL abbreviations for quickly determining what something means. Use CTRL+F to quickly open the Find dialog of your internet browser and type in the abbreviation to display the meaning.

ACD automatic call distribution

AM availability management

AMIS availability management information system

ASP application service provider

AST agreed service time

BCM business continuity management

BCP business continuity plan

BIA business impact analysis

BMP Best Management Practice

BRM business relationship manager

BSI British Standards Institution

CAB change advisory board

CAPEX capital expenditure

CCM component capacity management

CFIA component failure impact analysis

CI configuration item

CMDB configuration management database

CMIS capacity management information system

CMM capability maturity model

CMMI Capability Maturity Model Integration

CMS configuration management system

COBIT Control OBjectives for Information and related Technology

COTS commercial off the shelf

CSF critical success factor

CSI continual service improvement

CTI computer telephony integration

DIKW Data-to-Information-to-Knowledge-to-Wisdom

DML definitive media library

ECAB emergency change advisory board

ELS early life support

eSCM–CL eSourcing Capability Model for Client Organizations

eSCM-SP eSourcing Capability Model for Service Providers

FTA fault tree analysis

IRR internal rate of return

ISG IT steering group

ISM information security management

ISMS information security management system

ISO International Organization for Standardization

ISP internet service provider

IT information technology

ITSCM IT service continuity management

ITSM IT service management

itSMF IT Service Management Forum

IVR interactive voice response

KEDB known error database

KPI key performance indicator

LOS line of service

MIS management information system

M_o_R Management of Risk

MTBF mean time between failures

MTBSI mean time between service incidents

MTRS mean time to restore service

MTTR mean time to repair

NPV net present value

OLA operational level agreement

OPEX operational expenditure

PBA pattern of business activity

PDCA Plan-Do-Check-Act

PFS prerequisite for success

PIR post-implementation review

PMBOK Project Management Body of Knowledge

PMI Project Management Institute

PMO project management office

PRINCE2 Projects IN Controlled Environments

PSO projected service outage

QA quality assurance

QMS quality management system

RACI responsible, accountable, consulted and informed

RCA root cause analysis

RFC request for change

ROA return on assets

ROI return on investment

RPO recovery point objective

RTO recovery time objective

SAC service acceptance criteria

SACM service asset and configuration management

SAM software asset management

SCM service capacity management

SCMIS supplier and contract management information system

SDP service design package

SFA service failure analysis

SIP service improvement plan

SKMS service knowledge management system

SLA service level agreement

SLM service level management

SLP service level package

SLR service level requirement

SMART specific, measurable, achievable, relevant and time-bound

SMIS security management information system

SMO service maintenance objective

SoC separation of concerns

SOP standard operating procedure

SOR statement of requirements

SOX Sarbanes-Oxley (US law)

SPI service provider interface

SPM service portfolio management

SPOF single point of failure

TCO total cost of ownership

TCU total cost of utilization

TO technical observation

TOR terms of reference

TQM total quality management

UC underpinning contract

UP user profile

VBF vital business function

VOI value on investment

WIP work in progress

1. Open the Printer Installer admin interface
2. Login with your Printer Installer details.
3. You are now logged into the Printer Installer Admin panel
4. In the search field up the top – type in the Print Queue name of the printer – once found select to bring up the printer’s configuration.
5. Click on Queue (top menu bar)
6. Select – Delete all – to delete all queued jobs. This could take a few minutes.

In this example I am using a – TD-W8960N.

I am only going to give you a brief outline on how to set this up as various people need various settings – however it is extremely easy to utilise and doesn’t require a router restart to take effect.

1. First navigate to the routers administration page – open your internet browser and navigate to: 192.168.1.1
2. On the left hand side Menu select Advanced Setup
3. Select Parental Control
4. Here you have 2 options – you can place a Time Restriction which will allow you to specify by time and day (by MAC address filtering) that will Block or Allow internet connectivity during certain periods. The second is URL filtering allowing you to place a block on certain URLs.

1. Unplug your TV from the power for 5 minutes to allow for power capacitors to clear charge.
2. Plug TV back into power and press the on button.

Note: If this fails to turn the TV on and blinking red lights still insist – contact your manufacturer or local television repair store. A few Samsung models (such as the Samsung Series 6 LCD sets) are well known for faulty capacitors which causes this problem.

Branchcache is one of those things – that can either be a blessing or a curse depending on how your network is setup.

Supported by Windows 7/Windows 8 & Server 2008 R2/Server 2012 – Branchcache is one of those technologies that I believe should be setup as default from the start – especially in larger organisations or enterprises.

First off – Branchcache is a method of “transparent caching” popular files from a network share to a more locally centralized – to the requesting computer – without increasing network bandwidth for a file that continuously gets pulled from a fileserver.

Hosted​

Branchcache hosted is a method of actually having a Branchcache server – on an actual physical remote site away from the main fileserver.

Say you request a file “Untitled.docx” from the fileserver (at the main location – which may be on the opposite side of the country from your location) – however some of your colleagues also have requested the same file. The hosted Branchcache server that is usually located closer to your physical location then the main fileserver – holds a “cached” copy which your computer will grab first. If no one had requested the “Untitled.docx” previously your Windows workstation will then retrieve the file from the main fileserver and the Branchcache server will then host the file for an amount of time – specified by your systems administrator – this allows faster read times on the files you are commonly working on and reduces overall network latency.

Distributed​

Branchcache Distribution is a method in which there is no local branchcache server available. This method is commonly used for smaller external remote sites – compared to the hosted method which requires a server setup. Through the use of the Local Group Policy distributed branchcache allows you to retrieve commonly used documents from other branchcache supported Windows workstations without the use of a dedicated server.

The files get “cached” onto the local workstations – allowing any supported Branchcache workstation to pick up the cached files without having to download the files from the network fileserver – reducing the continuous pull from the network fileserver and allowing for faster start – this method however is not recommended in a highly secure environment as files are stored on the local workstations.

Note: Both methods do a file check to make sure the file version you are opening – is the most up to date. If the file you are opening is out of date – to the one stored on the fileserver then Branchcache will automatically run the latest version and update it’s cache.