1. First up – you need to create a folder on the host machine. For this example we are using a folder on the Desktop.
2. Right click a blank space on the Desktop and select – New, Folder.
3. Name it: vmshared and press Enter
4. This will be our base folder – anything we put in here will be shared with the virtual machines.
5. Open VMWare Workstation
6. Right click the Virtual Machine you are using and select Settings
7. Click on the Options tab and navigate to – Shared Folders
8. Here you can choose to have it Always Enabled or Enabled until next power off or suspend – I will select Always Enabled.
9. Check Map as a network drive in Windows Guests
10. Down the bottom select Add
11. This Wizard will guide you through to navigating to the hosts path – the location of the folder you created earlier – ie Deskop/vmshared
12. You can specify an alternative name if you want or just select Next
13. You can specify to have the share Read Only here if you want, make sure Enable this Share is selected and select Finish
14. Done – as soon you as press Ok your virtual machine would have mapped a network share to your workstation. You can find this under My Computer or Computer!

Note: You can map the same network share between multiple Virtual Machines. Note: The Virtual machine must be on to allow Shared Folder configuration – if it is off the option will simply not be enabled.

1. Launch a Terminal
2. Type in: sudo apt-get update
   (this will ping all the upgrade mirrors to determine if they are live and what upgrade packages are available)
3. Once completed – type in: sudo apt-get dist-upgrade (this will start pooling down the various packages to do a distribution upgrade. Keep in mind – apt-get update will just do an update within the same distribution).

Note: Ubuntu now has an Update Manager that is available by launching the Unity search function and typing in – Update Manager. This is a GUI method of upgrading. I have had failure with this method personally so recommend using the command line for distribution upgrades for more visibility.

1. Click Start
2. Select All Programs
3. Select Immidio Flex+
4. Select Flex+ Self-Support
5. Now for example –you are having outlook issues – select Microsoft Outlook 2010
6. Click Reset (to reset Outlook 2010 back to Factory Defaults – or Restore to restore from backup. You can restore a Flex+ backup for the last 2 weeks.

1. Open Lync 2013
2. Click Options
3. Change Logging in Lync to: Full
4. Check – Also turn on Windows Event Logging for Lync to collect troubleshooting info
5. Click Ok

1. In order to fix this – you need to close all Internet Explorer windows.
2. Open Credential Manager (start type in: Credential Manager)
3. Under Windows Credentials – select & remove all associated Username & Passwords
4. Once removed log the user out and get the user to login again.
5. They should now be able to access the Intranet & Internet.

Note: I have come across this when the users – password has reached expiry so when attempting to login again the user is usually asked to reset his or her password.

Note: Also make sure the proxy details in Internet Explorer are set correctly for your environment.

Note: Also – Windows 8 compatible.