In VMWare Service Manager you can add a Watched Call; state to an Incident or Service Request. This function allows you to automatically get emailed (via the email address on your People record) any changes and updates that have happened to the call – this makes keeping up with what is happening in a call extremely useful especially for Service Desk / Help Desk staff.

Note: Putting this watched call state on will not add any history or adjust any of the lifecycle management of the call.

• First open an Incident – in the top banner click Watched Call
• A dialog box will open saying: A watch has been placed on the following call(s): (call number)
• Once you receive that dialog box – you have successfully setup a Watched Call and will be notified via email of any call changes.

Note: In Outlook I have setup a rule that will forward any emails containing the following subject line:

Forum Notification – VMware Service Manager Call into a folder called – Call_Watchlist – I recommend doing this.

Razer – a company well known for its PC gaming peripherals.

With its sleep black and green designs Razer has captivated many a gamer – including myself as I type this using my Razer Blackwidow keyboard.

Now – out of nowhere the company has released concepts for two products – the Razer Nabu a digital wristband that connects to your mobile phone offering various options – and Project Christine the modular PC design.

Computer components themselves are of a modular design – as soon as they are compatible with each other you can swap and upgrade most parts – Project Christine takes this modular design further in a fashion that reminds me of lego.

Simplicity​

• The design like all of Razers products is simple yet aesthetically pleasing.
• Modular – pick & part parts – want another CPU or SSD? Simply plug it in.

Future proof(ish)
​

• Razer are claiming that when technology changes so do the modular modules.
• Up to date technology with the latest brand GFX & CPU chipsets.

Silent & Cool​

• Each modular component will feature inbuilt water cooling.
• The water cooling will allow the components to be cool and quiet.
• As an added note – the water cooled components will most likely make purchasing the modules already overclocked easier.

The Downside​

• It is only a concept and prototype at the moment – usual Razer product lines seem to take 1 year to hit the shelves. This will probably be a 2015 product.
• Even though the modules will connect via the PCI-E BUS this will depend on manufacturers reselling Project Christine part “modules”.
• No pricing has been released yet.

All in all – I quite enjoy the look of Project Christine and may well see it in my office space next year.

1. Bring up the Metro Windows 8 interface
2. Type in: Programs & Features
3. Select Turn Windows Features on or off on the left hand side menu
4. Check Hyper-V (make sure – Hyper-V Management Tools & Hyper-V platforms are also selected inside the Hyper-V section).
5. Click Ok
6. The Hyper-V services will get installed. Once completed restart your Surface.
7. Launch the Hyper-V Manager and you are good to go to start playing with your Virtual machines.

Note: The same method allows Hyper-V to be installed on Windows 8.1 if you are running a 64bit OS & your Motherboard & CPU supports virtualization.

Note: Surface RT does not support Hyper-V – this is only suitable for the Surface Pros.

1. Open Outlook
2. Click on File
3. Click on Account Settings
4. Click Account Settings
5. Select the mailbox you would like to retrieve the Exchange address of and select Change
6. Your Exchange address is titled under the Server field

1. First up – you need to create a folder on the host machine. For this example we are using a folder on the Desktop.
2. Right click a blank space on the Desktop and select – New, Folder.
3. Name it: vmshared and press Enter
4. This will be our base folder – anything we put in here will be shared with the virtual machines.
5. Open VMWare Workstation
6. Right click the Virtual Machine you are using and select Settings
7. Click on the Options tab and navigate to – Shared Folders
8. Here you can choose to have it Always Enabled or Enabled until next power off or suspend – I will select Always Enabled.
9. Check Map as a network drive in Windows Guests
10. Down the bottom select Add
11. This Wizard will guide you through to navigating to the hosts path – the location of the folder you created earlier – ie Deskop/vmshared
12. You can specify an alternative name if you want or just select Next
13. You can specify to have the share Read Only here if you want, make sure Enable this Share is selected and select Finish
14. Done – as soon you as press Ok your virtual machine would have mapped a network share to your workstation. You can find this under My Computer or Computer!

Note: You can map the same network share between multiple Virtual Machines. Note: The Virtual machine must be on to allow Shared Folder configuration – if it is off the option will simply not be enabled.