My Profile Photo

luke.geek.nz


An IT Engineer with a love for all things IT including (but not limited to), Microsoft Azure, Automation and Service Management!


Windows 7 – Authentication prompt for cached credentials in a domain environment

  1. In order to fix this – you need to close all Internet Explorer windows.
  2. Open Credential Manager (start type in: Credential Manager)
  3. Under Windows Credentials – select & remove all associated Username & Passwords
  4. Once removed log the user out and get the user to login again.
  5. They should now be able to access the Intranet & Internet.

Note: I have come across this when the users – password has reached expiry so when attempting to login again the user is usually asked to reset his or her password.

Note: Also make sure the proxy details in Internet Explorer are set correctly for your environment.

Note: Also – Windows 8 compatible.

comments powered by Disqus