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An IT Engineer with a love for all things IT including (but not limited to), Microsoft Azure, Automation and Service Management!

Drobo Detected an Internal Error

If you just had this error and are GASPING like I was at 10PM at night – never fear there is still hope!

Note: Tested with the Drobo 5N.

  1. Go to the Drobo Support website & download the correct latest firmware for your Drobo.
  2. Take ALL the internal drives out of the Drobo (this is to make sure your Drobo applications – even Drobo Port applications & storage are not affected).
  3. If you haven’t already got the Drobo Dashboard you can also download that from the Drobo Support website – Open the Drobo Dashboard.
  4. Wait 5 minutes till it scans the network and locates your Drobo.
  5. Once located click on your Drobo & select Tools within the Drobo dashboard.
  6. Click Manual Update
  7. Navigate to the location of the firmware update file and upgrade. This will require a restart.
  8. Once the process has completed restart the Drobo & reinsert your drives.
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