Enterprise Vault Archive Explorer Blank

Note: This needs to be done from the Enterprise Vault archiving server.

 

  1. Stop the EnterpriseVaultIndexingService (this will stop the other services as well)
  2. Kill the IndexBroker.exe process running on the server if running.
  3. Start EnterpriseVaultIndexingService
  4. Run an elevated command prompt and type: IISRESET /RESTART and press Ok

How to get the Lync client to redownload the address book

Lync 2010

Log off of the Lync client and delete the profile from:

%userprofile%AppDataLocalMicrosoftCommunicator

Then run the following command into an elevated command prompt to add the registry that forces the Lync client to immediately download the address book:

reg add HKLMSoftwarePoliciesMicrosoftCommunicator /v GalDownloadInitialDelay /t REG_DWORD /d 0 /f

 

Lync 2013

Log off of the Lync client and delete the profile from:

%userprofile%appdataLocalMicrosoftOffice15.0Lync

Then run the following command into an elevated command prompt to add the registry that forces the Lync client to immediately download the address book:

reg add HKLMSoftwarePoliciesMicrosoftOffice15.0Lync /v GalDownloadInitialDelay /t REG_DWORD /d 0 /f

 

Note: The Lync address book is saved in the following files on the local workstations:  GalContacts.db & GalContacts.db.idx.

How to clear the local workstations Group Policy cache

Option 1

  1. Open My Computer/Computer
  2. In the URL or address bar paste: %windir%\system32\GroupPolicy
  3. Right click and delete the: Machine and User folders to clear local group policy cache
  4. Restart the computer to reapply the group policies

Note: You can also run: gpupdate /force on the machine to force the policy to reapply.

Option 2

  1. Delete the “HKLM\Software\Policies\Microsoft” Key (looks like a folder).
  2. Delete the “HKCU\Software\Policies\Microsoft” Key
  3. Delete the “HKCU\Software\Microsoft\Windows\CurrentVersion\Group Policy Objects” Key.
  4. Delete the “HKCU\Software\Microsoft\Windows\CurrentVersion\Policies” Key.

Option 3

  1. Remove the computer from the domain – (change to a Workgroup)
  2. Restart computer
  3. Run gpupdate /force
  4. Rejoin the domain